Terms And Conditions
Terms And Conditions
I. Scope
1. These general Terms and Conditions apply to the Hotel Accommodation Contract, as well as to all other hotel services rendered to this guest by the Hotel.
2. Deviating terms shall not apply unless expressly approved by the Hotel in writing.
II. Conclusion of the Contract
1. Upon the guest’s request for a reservation, a Hotel Accommodation Contract is brought about by the Hotel’s corresponding confirmation of the reservation (hereinafter referred to as ‘the Contract’).
2. Contractual partners are the Hotel and the guest. If a third party has made the reservation on behalf of the guest, this party shall be liable vis-à-vis the Hotel jointly and severally with the guest for all obligations resulting from the Contract if the Hotel is in possession of a corresponding declaration given by the third party.
III. Services, Prices, Payment
1. The Hotel is obliged to have the booked rooms available according to the present General Terms and Conditions, and to fulfill the services as mentioned in the same.
2. The guest is obliged to pay the prices applying to, or agreed on, for the provision of the accommodation and all additional services he/she has submitted for. This also applies to services and expenses of the Hotel vis-à-vis third parties incurred for performances rendered upon the guest’s request.
3. The prices are quoted in Euros, and include all applicable government and other taxes as well as service charge.
4. The Hotel will keep the credit card number of the client confidentially as a guarantee and will debit the account of the client upon check-in at the latest, with the full accommodation rate (according to the reservation).
5. The rates mentioned above are for individual clients. Special rates for privately organized groups of more than 15 persons (conferences, golf, weddings, other functions, etc.) are available upon request.
6. Personal cheques are not accepted as means of reservation guarantee.
IV. Revocation or Cancellation of a reservation by the guest
1. The Hotel grants to the guest the right to revoke the Contract at any time. In this respect, the Hotel reserves the right to apply the following cancellation charges:
2. For accommodation or part thereof cancelled three (3) days or less prior to the arrival of the guest, the Hotel will charge a cancellation fee equal to the full amount of the accommodation cancelled, but a maximum of three (3) nights on bed & breakfast basis. For accommodation of three (3) or less nights the full amount will be charged.
3. For no shows and/or cancellations following the guest’s arrival date to the Hotel, the full amount of the booked accommodation will be charged on bed & breakfast basis.
V. Arrival and Departure
1. The guest is entitled to the provision of certain and specific rooms following the Hotel’s confirmation of the provision of these rooms in writing.
2. Booked rooms shall be at the guest’s disposal after 14:00 hrs on the agreed date of arrival.
3. Booked rooms must be taken by the guest on the agreed date of arrival by 20:00 hrs at the latest. Unless a later time of arrival has expressly been agreed, the Hotel shall have the right to accommodate other guests in the booked rooms after 20:00, without the contractual party being able to claim any compensation as a result thereof. The Hotel is still entitled to revoke the Contract as expressed in IV 2.3 above.
4. On the agreed date of departure, the rooms shall be vacated and left at the Hotel’s free disposal by 12:00 hrs at the latest. Thereafter, the Hotel may charge beyond the damage incurred to it thereby 50% of the daily room rate for the additional use of the room until 18:00 hrs, and thereafter 100% of the full applicable rate on bed & breakfast basis.
VI. Limitation of Hotel’s Liability
1. If any interference with the performance of any obligation, or if defects in the services of the Hotel occur, the Hotel will, on immediate complaint of the customer, endeavour to remedy same. If the guest fails culpably to notify a defect to the Hotel, this shall not result in a right to reduce the contractually agreed remuneration.
2. The Hotel shall be liable for any other damage caused by negligence only if such damage results from the violation of a material contractual obligation or a cardinal duty in a way that endangers the purpose of the Contract. In these cases, liability shall be limited to the damage typically foreseeable for such type of Contract.
3. The Hotel shall not be liable to a guest for any loss of, or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
The liability claims lapse if the guest does not immediately notify the Hotel of the loss, destruction or damage upon acquiring knowledge thereof.
The Hotel takes no responsibility for valuables left in room and not placed in the safe deposit box.
4. The Hotel is not liable for any loss or damage caused to a guest’s vehicle parked within the premises of the Hotel, unless caused by the Hotel’s willful misconduct.
5. The Hotel treats messages, mail and consignment of goods for the guests with care. The Hotel shall ensure delivery, storage, and upon request and against payment, forwarding of same as well as of found items upon inquiry. Claims for damages are excluded, except in cases of gross negligence or willful intent.
VII. Protection of Personal Data
1. All personal data collected by the Hotel will be saved exclusively and confidentially for the interactive purposes of registration, questionnaires, online bookings, etc., always in accordance with the Cyprus Processing of Personal Data Law.
2. The guest has, after submitting a written request, the right to see, delete or correct the personal data that the Hotel has saved about him/her. The personal data that the Hotel has collected will not be sold to a third party or be marketed in any other way.
3. The guest must ensure that the processing of personal data by the Hotel and the Hotel’s subcontractors and/or agents for the provision of the Contract will not place the Hotel or any such subcontractor or agent in breach of the Cyprus Processing of Personal Data Law.
VIII. Final provisions
1. The Contract shall be governed by the Law of Cyprus and will be submitted to the jurisdiction of the Cyprus courts.
2. Should individual provisions of these General Terms and Conditions for the Hotel Accommodation Contract be, or become invalid or void, the validity of the remaining provisions shall not be affected thereby.
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This scheme is open to Travel Agents / Reservations Staff only. The participants can only be individuals and not a group of participants from a specific Travel Agency / Tour Operator.
The beneficiary must be employed at a Travel Agency / Tour Operator at the time he/she receives the award.
The beneficiary must be the participating member of staff of a Travel Agency / Tour Operator who has registered the bookings made and who has provided full details of the Travel Agency / Tour Operator he/she is working at.
Only bookings that actually materialize will be taken into account (clients must have completed their stay at the hotel). Bookings can be brought to effect through a Tour Operator.
Stademos Hotels Ltd reserves the right to change part of, or the entirety of the Terms and Conditions and/or cancel the Incentive Booking Scheme at any time without prior notification. In such a case, all participants will be notified through their registered email addresses. Stars earned up to and including that date will still be valid and can be redeemed.
Agents will have to identify themselves upon check-in at the hotel by presenting the relevant documentation.
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